Sometimes the hassle of bank branch procedures feel like wasting time and can be boring. Customers are leading dynamic and busy lives and time is precious for them so they can get very frustrated from waiting in lines at the branch or having to deal with paperwork .The agency's main challenge was to create a material that will be visually appealing and clear enough– show that using the service is easy and reliable, make users understand the potential, provide efficient and clear instructions for using bank services
